Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
I report briefly on some of my own work in each of these areas and elucidate some of the questions that this research has raised. Then I propose as a research agenda the developme...
Abstract—Content-based routing (CBR) is becoming increasingly popular as a building block for distributed applications. CBR differs from classical routing paradigms as messages a...
Large-scale information processing applications must rapidly search through high volume streams of structured and unstructured textual data to locate useful information. Content-ba...
We propose a dynamic faceted search system for discoverydriven analysis on data with both textual content and structured attributes. From a keyword query, we want to dynamically s...
Debabrata Dash, Jun Rao, Nimrod Megiddo, Anastasia...