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BPM
2010
Springer
128views Business» more  BPM 2010»
15 years 1 days ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
CIKM
2008
Springer
15 years 1 months ago
How should users access the content of digital books?
I report briefly on some of my own work in each of these areas and elucidate some of the questions that this research has raised. Then I propose as a research agenda the developme...
Nina Wacholder
INFOCOM
2008
IEEE
15 years 6 months ago
HyperCBR: Large-Scale Content-Based Routing in a Multidimensional Space
Abstract—Content-based routing (CBR) is becoming increasingly popular as a building block for distributed applications. CBR differs from classical routing paradigms as messages a...
Stefano Castelli, Paolo Costa, Gian Pietro Picco
SEM
2004
Springer
15 years 5 months ago
Integration of a Text Search Engine with a Java Messaging Service
Large-scale information processing applications must rapidly search through high volume streams of structured and unstructured textual data to locate useful information. Content-ba...
Justin Almquist, Ian Gorton, Jereme Haack
CIKM
2008
Springer
15 years 1 months ago
Dynamic faceted search for discovery-driven analysis
We propose a dynamic faceted search system for discoverydriven analysis on data with both textual content and structured attributes. From a keyword query, we want to dynamically s...
Debabrata Dash, Jun Rao, Nimrod Megiddo, Anastasia...