One of the main challenges in building enterprise applications has been to balance between built-in functionality and domain/scenario-specific customization. The lack of formal way...
Dongkyu Kim, Sang-goo Lee, Junho Shim, Jonghoon Ch...
— with the ubiquity of handheld devices people can now access information and conduct online transactions virtually anywhere and anytime. In such flexible but less reliable envir...
In the last few years, the University of Aveiro, Portugal, has been offering several distance learning courses over the Web, using e-learning platforms. Experience showed that dif...
Abstract. Trust can be used to measure our confidence that a secure system behaves as expected. We had previously proposed a vector model of trust [1]. In this work we address the...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...