Sciweavers

439 search results - page 5 / 88
» Context and Intent in Call Processing
Sort
View
71
Voted
BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 1 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
HCI
2007
14 years 11 months ago
The BIC Model: A Blueprint for the Communicator
In this paper, we outline a cognitive architecture for communicators, called the BIC model. The model consist of three main components. First, a (B)iological component, in which th...
Jan Peter de Ruiter, Nicholas J. Enfield
KDD
2008
ACM
147views Data Mining» more  KDD 2008»
15 years 10 months ago
Mobile call graphs: beyond power-law and lognormal distributions
We analyze a massive social network, gathered from the records of a large mobile phone operator, with more than a million users and tens of millions of calls. We examine the distr...
Mukund Seshadri, Sridhar Machiraju, Ashwin Sridhar...
ECIS
2003
14 years 11 months ago
Habit in the context of IS continuance: theory extension and scale development
Defining “IS habit” as the extent to which using a particular IS has become automatic in response to certain situations, we developed a reliable and validated scale to measure...
Moez Limayem, Sabine Gabriele Hirt, Christy M. K. ...
76
Voted
APNOMS
2006
Springer
15 years 1 months ago
A Profile Based Vertical Handoff Scheme for Ubiquitous Computing Environment
Specifically ubiquitous computing paradigm is based on seamless connectivity. And also to guarantee the seamless connectivity, an intelligent network management between heterogeneo...
Chung-Pyo Hong, Tae-Hoon Kang, Shin-Dug Kim