IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Record label companies would like to identify potential artists as early as possible in their careers, before other companies approach the artists with competing contracts. The va...
In this paper, we design, implement and evaluate AdaptGuard, a software service for guarding adaptive systems, such as QoS-adaptive servers, from instability caused by software an...
This paper describes the architecture and implementation of a Java-based appliance for collaborative review of crashes involving injured children in order to determine mechanisms o...
Tagging systems have become major infrastructures on the Web. They allow users to create tags that annotate and categorize content and share them with other users, very helpful in...