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73
Voted
KDD
2008
ACM
142views Data Mining» more  KDD 2008»
15 years 10 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
84
Voted
KDD
2008
ACM
146views Data Mining» more  KDD 2008»
15 years 10 months ago
Spotting out emerging artists using geo-aware analysis of P2P query strings
Record label companies would like to identify potential artists as early as possible in their careers, before other companies approach the artists with competing contracts. The va...
Noam Koenigstein, Yuval Shavitt, Tomer Tankel
ICAC
2009
IEEE
15 years 4 months ago
AdaptGuard: guarding adaptive systems from instability
In this paper, we design, implement and evaluate AdaptGuard, a software service for guarding adaptive systems, such as QoS-adaptive servers, from instability caused by software an...
Jin Heo, Tarek F. Abdelzaher
COLCOM
2009
IEEE
15 years 1 months ago
An IT appliance for remote collaborative review of mechanisms of injury to children in motor vehicle crashes
This paper describes the architecture and implementation of a Java-based appliance for collaborative review of crashes involving injured children in order to determine mechanisms o...
Mahendra Kumar, Richard E. Newman, José For...
79
Voted
RECSYS
2009
ACM
15 years 4 months ago
Latent dirichlet allocation for tag recommendation
Tagging systems have become major infrastructures on the Web. They allow users to create tags that annotate and categorize content and share them with other users, very helpful in...
Ralf Krestel, Peter Fankhauser, Wolfgang Nejdl