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» Cooperative work in software testing
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81
Voted
CSCW
2006
ACM
15 years 4 months ago
Leveraging digital backchannels to enhance user experience in electronically mediated communication
Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and ...
Wendy A. Kellogg, Thomas Erickson, Tracee Vetting ...
85
Voted
GROUP
2005
ACM
15 years 3 months ago
Instant messaging bots: accountability and peripheral participation for textual user interfaces
Over the last several years, studies of instant messaging have observed its increasing role in the workplace[1] and in social situations[2]. We propose that modifying applications...
Stephen Chan, Benjamin Hill, Sarita Yardi
CSCW
2004
ACM
15 years 3 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
81
Voted
ATAL
2004
Springer
15 years 3 months ago
Embedded Agents for District Heating Management
We investigate the applicability of multi-agent systems as a control approach for district heating systems. The consumers, i.e., the heat exchange systems, in current district hea...
Paul Davidsson, Fredrik Wernstedt
WETICE
2002
IEEE
15 years 3 months ago
Determination and Evaluation of Web Accessibility
The Web is the most pervasive collaborative technology in widespread use today; however, access to the web and its many applications cannot be taken for granted. Web accessibility...
Cornelia Boldyreff