: Domain name system (DNS) is a primary identification mechanism for Internet applications. However, DNS resolutions often take an unbearably long time, and this could seriously i...
In many hierarchical companies, reports from several independent groups must be merged to form a single, companywide report. This paper describes a process and system for creating...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Words and phrases acquire meaning from the way they are used in society, from their relative semantics to other words and phrases. For computers the equivalent of `society' is...
This paper focuses on ‘user browsing graph’ which is constructed with users’ click-through behavior modeled with Web access logs. User browsing graph has recently been adopt...