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WELCOM
2001
Springer
111views ECommerce» more  WELCOM 2001»
15 years 6 months ago
User Modelling for Live Help Systems
Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...
Johan Aberg, Nahid Shahmehri, Dennis Maciuszek
ECIS
2001
15 years 3 months ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light
INFOCOM
2008
IEEE
15 years 8 months ago
ALPACAS: A Large-Scale Privacy-Aware Collaborative Anti-Spam System
— While the concept of collaboration provides a natural defense against massive spam emails directed at large numbers of recipients, designing effective collaborative anti-spam s...
Zhenyu Zhong, Lakshmish Ramaswamy, Kang Li
CAISE
2003
Springer
15 years 6 months ago
Processing Queries in a Large Peer-to-Peer System
While current search engines seem to easily handle the size of the data available on the Internet, they cannot provide fresh results. The most up-to-date data always resides on the...
Leonidas Galanis, Yuan Wang, Shawn R. Jeffery, Dav...
120
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DAC
1997
ACM
15 years 5 months ago
InfoPad - An Experiment in System Level Design and Integration
The InfoPad project was started at UC Berkeley in 1992 to investigate the issues involved in providing multimedia information access using a portable, wireless terminal. It quickl...
Robert W. Brodersen