Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
— While the concept of collaboration provides a natural defense against massive spam emails directed at large numbers of recipients, designing effective collaborative anti-spam s...
While current search engines seem to easily handle the size of the data available on the Internet, they cannot provide fresh results. The most up-to-date data always resides on the...
Leonidas Galanis, Yuan Wang, Shawn R. Jeffery, Dav...
The InfoPad project was started at UC Berkeley in 1992 to investigate the issues involved in providing multimedia information access using a portable, wireless terminal. It quickl...