12 search results - page 2 / 3 » Customer Abandonment in Many-Server Queues |
79
Voted
QUESTA
2006
14 years 11 months ago
2006
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
101
Voted
WSC
2008
15 years 1 months ago
2008
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
QUESTA
2008
14 years 11 months ago
2008
To obtain insight in the quality of heavy-traffic approximations for queues with many servers, we consider the steady-state number of waiting customers in an M/D/s queue as s . I...
EOR
2010
14 years 11 months ago
2010
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
SIGMETRICS
2010
ACM
14 years 10 months ago
2010
ACM
We introduce and analyze a deterministic fluid model that serves as an approximation for the Gt/GI/st + GI manyserver queueing model, which has a general time-varying arrival pro...