: We consider socio-technical processes, i.e. processes where machines as well as humans participate. Typical examples occur in sales processes in e-commerce. Three modeling tasks ...
Outsourcing and offshoring lead to a rapid influx of new developers in software projects. That, in turn, manifests in lower productivity and project delays. To address this common...
Speed to market is critical to companies that are driven by sales in a competitive market. The earlier a potential customer can be approached in the decision making process of a p...
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
The rapid e-commerce growth has made both business community and customers face a new situation. Due to intense competition on the one hand and the customer's option to choose...