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» Customer Interfacing - Lessons Learned
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MODELLIERUNG
2004
15 years 4 months ago
Modeling Socio-Technical Processes in e-Commerce Scenarios
: We consider socio-technical processes, i.e. processes where machines as well as humans participate. Typical examples occur in sales processes in e-commerce. Three modeling tasks ...
Michael M. Richter, Armin Stahl
135
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SIGSOFT
2010
ACM
15 years 1 months ago
Developer fluency: achieving true mastery in software projects
Outsourcing and offshoring lead to a rapid influx of new developers in software projects. That, in turn, manifests in lower productivity and project delays. To address this common...
Minghui Zhou, Audris Mockus
230
Voted
ICDE
2006
IEEE
207views Database» more  ICDE 2006»
16 years 4 months ago
Automatic Sales Lead Generation from Web Data
Speed to market is critical to companies that are driven by sales in a competitive market. The earlier a potential customer can be approached in the decision making process of a p...
Ganesh Ramakrishnan, Sachindra Joshi, Sumit Negi, ...
SIGUCCS
2000
ACM
15 years 7 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
157
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CORR
2004
Springer
208views Education» more  CORR 2004»
15 years 3 months ago
Business Intelligence from Web Usage Mining
The rapid e-commerce growth has made both business community and customers face a new situation. Due to intense competition on the one hand and the customer's option to choose...
Ajith Abraham