One of the biggest unaddressed challenges for the digital economy is what to do when electronic transactions go wrong. Consumers are frustrated by interminable phone menus, and lo...
We believe that the next evolutionary step in supporting wide-area application and services delivery to customers is a network framework that provides for collocation of applicati...
David J. Korsmeyer, Edward T. Chow, Michael P. Con...
More and more businesses are selling products and providing services through multiple channels. 3D virtual worlds are emerging to be one of the channels for companies to communica...
Abstract--With the availability of large corpora of spoken dialog, it is now possible to use data-driven techniques to build and use models of task-oriented dialogs. In this paper,...
Srinivas Bangalore, Giuseppe Di Fabbrizio, Amanda ...
Sentiment detection automatically identifies emotions in textual data. The increasing amount of emotive documents available in corporate databases and on the World Wide Web calls f...