The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users ...
Daisy Yoo, John Zimmerman, Aaron Steinfeld, Anthon...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
Service portals are systems which expose a bundle of web services to the user, allowing the specification and subsequent execution of complex tasks defined over these individual...
Debra E. VanderMeer, Anindya Datta, Kaushik Dutta,...
Customized multimedia content delivery has become one of the most desirable applications to mobile device users. However its intense usage of wireless and user interfaces poses a ...
Web personalization is the process of customizing a Web site to the needs of each specific user or set of users, taking advantage of the knowledge acquired through the analysis of...