303 search results - page 33 / 61 » Data Mining Approach for Analyzing Call Center Performance |
IDA
2009
Springer
14 years 7 months ago
2009
Springer
In the last decade, Social Network Analysis has been a field in which the effort devoted from several researchers in the Data Mining area has increased very fast. Among the possibl...
ICDM
2010
IEEE
14 years 7 months ago
2010
IEEE
In recent years, many networks have become available for analysis, including social networks, sensor networks, biological networks, etc. Graph clustering has shown its effectivenes...
KDD
2009
ACM
15 years 2 months ago
2009
ACM
1 In this article, we report our efforts in mining the information encoded as clickthrough data in the server logs to evaluate and monitor the relevance ranking quality of a commer...
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Voted
KDD
2004
ACM
15 years 10 months ago
2004
ACM
Market research has shown that consumers exhibit a variety of different purchasing behaviors; specifically, some tend to purchase products earlier than other consumers. Identifyin...
SIGSOFT
2005
ACM
15 years 3 months ago
2005
ACM
Cloning in software systems is known to create problems during software maintenance. Several techniques have been proposed to detect the same or similar code fragments in software...