303 search results - page 50 / 61 » Data Mining Approach for Analyzing Call Center Performance |
SDM
2004
SIAM
14 years 11 months ago
2004
SIAM
Segmentation based on RFM (Recency, Frequency, and Monetary) has been used for over 50 years by direct marketers to target a subset of their customers, save mailing costs, and imp...
80
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SAC
2006
ACM
15 years 3 months ago
2006
ACM
With the emergence of the World Wide Web, analyzing and improving Web communication has become essential to adapt the Web content to the visitors’ expectations. Web communicatio...
WIDM
2006
ACM
15 years 3 months ago
2006
ACM
In this paper, we identify and analyze structural properties which reflect the functionality of a Web site. These structural properties consider the size, the organization, the co...
KDD
2012
ACM
13 years 2 days ago
2012
ACM
Personalization is a ubiquitous phenomenon in our daily online experience. While such technology is critical for helping us combat the overload of information we face, in many cas...
119
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EDBT
2011
ACM
14 years 1 months ago
2011
ACM
GPS devices allow recording the movement track of the moving object they are attached to. This data typically consists of a stream of spatio-temporal (x,y,t) points. For applicati...