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SIGUCCS
2000
ACM
15 years 7 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
15 years 7 months ago
Automating Residence Hall Internet Signups
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
John R. Miller, Tom Peterson
SIGUCCS
2000
ACM
15 years 7 months ago
Three Years in the Solution Center
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
Frank Poduska
CADE
2000
Springer
15 years 7 months ago
Reasoning with Individuals for the Description Logic SHIQ
Abstract. While there has been a great deal of work on the development of reasoning algorithms for expressive description logics, in most cases only Tbox reasoning is considered. I...
Ian Horrocks, Ulrike Sattler, Stephan Tobies
EDBT
2000
ACM
15 years 7 months ago
Dynamically Optimizing High-Dimensional Index Structures
In high-dimensional query processing, the optimization of the logical page-size of index structures is an important research issue. Even very simple query processing techniques suc...
Christian Böhm, Hans-Peter Kriegel
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