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» Decision Reuse in an Interactive Model Transformation
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CIKM
2009
Springer
15 years 4 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
WM
2003
14 years 10 months ago
Experience Management within Project Management Processes
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...
Maya Kaner, Reuven Karni