We provide precise high-level models for eight fundamental service interaction patterns, together with schemes for their composition into complex service-based business process int...
The aim of our research is to provide a unified model for the composition and management of consumer care services. We identify design, composition, distribution and management as...
Kumari Wickramasinghe, Christian Guttmann, Michael...
: When technologies are introduced into collaborative settings, people are often required to work together in new, unfamiliar ways. This can lead to problems of resistance, and eve...
John Halloran, Yvonne Rogers, Tom Rodden, Ian Tayl...
Services can be characterized as activities in which providers and customers co-create value. The need for a tight collaboration between providers and customers is thus an importa...
Most software-intensive systems rely on a componentbased design and are therefore made up of encapsulated structural units which are hierarchically composed of one another. In thi...