Services can be characterized as activities in which providers and customers co-create value. The need for a tight collaboration between providers and customers is thus an importa...
: This paper describes the process of developing an interactive mobile system for use in a safety-critical domain. The system was developed to inquire into the extent of which coor...
We present PLIANT, a learning system that supports adaptive assistance in an open calendaring system. PLIANT learns user preferences from the feedback that naturally occurs during...
Melinda T. Gervasio, Michael D. Moffitt, Martha E....
Experience Design is an emergent field of study, and various approaches to the field abound. In this paper, we take a pragmatic approach to identifying key aspects of an experienc...
This paper focuses on ways and means of stimulating idea generation in collaborative situations involving designers, engineers, software developers, users and usability people. Pa...