Open shortest path first (OSPF) is the most widely used internal gateway routing protocol on the Internet. However, one shortcoming is that it does not take advantage of the exist...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
The relatively poor scaling of interconnect in modern digital circuits necessitates a number of design optimizations, which must typically be iterated several times to meet the spe...
This paper presents a pre-orientation program for incoming college students, Active Citizenship through Technology (ACT), that engaged students in civic dialogue early in their aca...
One important tool for developing complex interactive applications is "Wizard of Oz" (WOz) simulation. WOz simulation allows design concepts, content and partially compl...
Steven Dow, Jaemin Lee, Christopher Oezbek, Blair ...