Current service-level agreements (SLAs) offered by cloud providers make guarantees about quality attributes such as availability. However, although one of the most important quali...
The backends of today’s Internet services rely heavily on caching at various layers both to provide faster service to common requests and to reduce load on back-end components. ...
Alexander Rasmussen, Emre Kiciman, V. Benjamin Liv...
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...
Emergencies today seem larger, more complex, and unique than those of the past. Responding to them requires flexibility and creativity not easily achieved. The threat-rigidity the...
As dependence on the World Wide Web continues to grow, so does the need for businesses to have quantitative measures of the client perceived response times of their Web services. ...