In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
After several years of development, the vision of the Semantic Web is gradually becoming reality. Large data repositories have been created and offer semantic information in a mac...
We present a new approach to learning a semantic parser (a system that maps natural language sentences into logical form). Unlike previous methods, it exploits an existing syntact...
In this study I use statistical Natural Language Processing and adapted Controlled Language methods to preprocess individual documents before they are used as source documents for ...