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ACL
1998
15 years 3 months ago
Dialogue Management in Vector-Based Call Routing
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
Jennifer Chu-Carroll, Bob Carpenter
94
Voted
ANLP
1992
91views more  ANLP 1992»
15 years 3 months ago
Dialogue Management for Telephone Information Systems
A distributed approach to spoken dialogue management for real-time telephone information systems is outlined.
Scott McGlashan, Norman M. Fraser, Nigel Gilbert, ...
EWCBR
2004
Springer
15 years 7 months ago
Dialogue Management for Conversational Case-Based Reasoning
Two key objectives of conversational case-based reasoning (CCBR) systems are (1) eliciting case facts in a manner that minimizes the user’s burden in terms of resources such as t...
Karl Branting, James C. Lester, Bradford W. Mott
SIGDIAL
2010
14 years 11 months ago
Collaborating on Utterances with a Spoken Dialogue System Using an ISU-based Approach to Incremental Dialogue Management
When dialogue systems, through the use of incremental processing, are not bounded anymore by strict, nonoverlapping turn-taking, a whole range of additional interactional devices ...
Okko Buß, Timo Baumann, David Schlangen
133
Voted
AAAI
2004
15 years 3 months ago
SCoT: A Spoken Conversational Tutor
We describe SCoT, a Spoken Conversational Tutor, which has been implemented in order to investigate the advantages of natural language in tutoring, especially spoken language. SCo...
Karl Schultz, Brady Clark, Heather Pon-Barry, Eliz...