We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Service matchmaking is the process of finding suitable services given by the providers for the service requests of consumers. Previous approaches to service matchmaking is mostly ...
—A methodology is presented for integrating effective-bandwidth-based routing for QoS-sensitive traffic and datagram routing of the best-effort traffic. To prevent excessive dela...
The integration of the telephone network and the internet enables convergence of voice and data services. The explosion of information appliances also provides new service opportun...
: Service processes are becoming increasingly essential in modern economies as traditional, production-oriented industries decline. When comparing service processes to standard bus...