This paper considers the design of agent strategies for deciding whether to help other members of a group with whom an agent is engaged in a collaborative activity. Three characte...
Purpose – The purpose of this paper is to evaluate Help features in digital libraries and identify problems related to their design. Design/methodology/approach – This study s...
In our on-going endeavor to teach students better help-seeking skills we designed a three-pronged Help-Seeking Support Environment that includes (a) classroom instruction (b) a Sel...
Ido Roll, Vincent Aleven, Bruce M. McLaren, Kennet...
Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
—In service-oriented architectures, participants keep interacting by exchanging tasks, in order to increase their benefit. Since carrying out a task incurs costs, and participan...