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» Dynamic Classification of Online Customers
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SDM
2003
SIAM
121views Data Mining» more  SDM 2003»
14 years 11 months ago
Dynamic Classification of Online Customers
Dimitris Bertsimas, Adam J. Mersereau, Nitin R. Pa...
INFORMATICASI
2007
63views more  INFORMATICASI 2007»
14 years 10 months ago
A Fuzzy Classification Model for Online Customers
Andreas Meier, Nicolas Werro
ICIS
2000
14 years 11 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
EOR
2010
110views more  EOR 2010»
14 years 10 months ago
Online scheduling policies for multiclass call centers with impatient customers
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery