For newly designed or transformed business processes, accurately predicting business performances such as costs and customer services before actual deployment is very important. W...
Conventional wisdom and current research suggest that the Internet will lower electronic commerce (EC) product prices by causing intense competition among vendors. However, this d...
This study investigates the development of trust in a Web-based vendor during two stages of a consumer's Web experience: exploration and commitment. Through an experimental d...
D. Harrison McKnight, Vivek Choudhury, Charles J. ...