In the past, field operations have mostly been a stepchild of information and communication technology (ICT) enabled organizational overhaul and process re-design. Recently, incre...
Software process improvement initiatives such as metrics programs have a high failure rate during their assimilation in a software organization. Social and individual issues are s...
Healthcare processes require the cooperation of different organizational units and medical disciplines. In such an environment optimal process support becomes crucial. Though hea...
The Internet, the World Wide Web, JavaTM technology, and software components are changing the software business. Activities traditionally constrained by the need for intense infor...
Intelligent software personal assistants for human organizations are an active research area within the multiagent community. However, while many capabilities for these software p...