Many large companies around the world have made considerable investment in enterprise resource planning (ERP) systems to support their business processes. Many of these companies ...
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
One of the biggest unaddressed challenges for the digital economy is what to do when electronic transactions go wrong. Consumers are frustrated by interminable phone menus, and lo...
Microelectronic manufacturing deals with the efficient coordination of manufacturing processes and owning enterprises along a value chain to provide microelectronic products to cu...
Digital information economies require information goods producers to learn how to position themselves within a potentially vast product space. Further, the topography of this spac...
Christopher H. Brooks, Robert S. Gazzale, Jeffrey ...