Customer Relationship Management (CRM) is a strategy that supports an organization’s decision-making process to retain long-term and profitable relationships with its customers....
Master data refers to core business entities a company uses repeatedly across many business processes and systems (such as lists or hierarchies of customers, suppliers, accounts, ...
Software process modeling has undergone extensive changes in the last three decades, impacting process' structure, degree of control, degree of visualization, degree of autom...
Static function hierarchies and models of the dynamic behaviour are typically used in e-commerce systems. Issues to be verifies are the completeness and correctness of the static f...
It is advocated to use the ISO/IEC 15504 standard into new domains not related to Information Technology (IT), giving a powerful enterprise-wide assessment tool for quality manager...