Before embarking upon a large web site project, whether creating a new site or just redesigning one, it is generally accepted practice not to begin work until all the problem spec...
—The management of patient referrals is an interesting issue when it comes to predicting future patient demand to increase hospital productivity. In general, a patient is referre...
Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
New product development (NPD) projects require efficient strategies for reducing time to market and responding faster and better to the customer needs. While these strategies were...
Dynamic market situation and changing customer requirements generate more demands for the product development. Product releases should be developed and managed in short iterations ...