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PVLDB
2008
137views more  PVLDB 2008»
14 years 11 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
CN
2007
146views more  CN 2007»
14 years 11 months ago
Autonomic control and personalization of a wireless access network
As ICT services are becoming more ubiquitous and mobile and access technologies grow to be more heterogeneous and complex, we are witnessing the increasing importance of two relat...
Nicola Blefari-Melazzi, Dario Di Sorte, Mauro Femm...
OSDI
2008
ACM
16 years 3 days ago
Automating Network Application Dependency Discovery: Experiences, Limitations, and New Solutions
Abstract ? Large enterprise networks consist of thousands of services and applications. The performance and reliability of any particular application may depend on multiple service...
Xu Chen, Ming Zhang, Zhuoqing Morley Mao, Paramvir...
E2EMON
2006
IEEE
15 years 3 months ago
Object-Relational DBMS for Packet-Level Traffic Analysis: Case Study on Performance Optimization
Analyzing Internet traffic at packet level involves generally large amounts of raw data, derived data, and results from various analysis tasks. In addition, the analysis often proc...
Matti Siekkinen, Ernst W. Biersack, Vera Goebel
PETRA
2009
ACM
15 years 6 months ago
A technological infrastructure design for a pediatric oncology network
In Italy, the service of Pediatric oncology is very centralized and granted by high-specialized medical structures. In the Italian Regione Campania there are just few of such medi...
Aniello Murano