Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
As ICT services are becoming more ubiquitous and mobile and access technologies grow to be more heterogeneous and complex, we are witnessing the increasing importance of two relat...
Nicola Blefari-Melazzi, Dario Di Sorte, Mauro Femm...
Abstract ? Large enterprise networks consist of thousands of services and applications. The performance and reliability of any particular application may depend on multiple service...
Xu Chen, Ming Zhang, Zhuoqing Morley Mao, Paramvir...
Analyzing Internet traffic at packet level involves generally large amounts of raw data, derived data, and results from various analysis tasks. In addition, the analysis often proc...
In Italy, the service of Pediatric oncology is very centralized and granted by high-specialized medical structures. In the Italian Regione Campania there are just few of such medi...