In some applications such as filling in a customer information form on the web, some missing values may not be explicitly represented as such, but instead appear as potentially va...
In a previously reported user study, we found that users were able to perform decision tradeoff tasks more efficiently and commit considerably fewer errors with the example critiq...
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people c...
Pedagogies such as the Personal Software Process (PSP) shift metrics definition, collection, and analysis from the organizational level to the individual level. While case study r...
Philip M. Johnson, Hongbing Kou, Joy Agustin, Chri...
An increasing number of enterprises outsource their IT services to third parties who can offer these services for a much lower cost due to economy of scale. Quality of service is ...