In collaborative indexing systems users generate a big amount of metadata by labelling web-based content. These labels are known as tags and form a shared vocabulary. In order to u...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Background: Sensitivity analysis is an indispensable tool for the analysis of complex systems. In a recent paper, we have introduced a thermodynamically consistent variance-based ...
In this paper we describe a study that explored the implications of the Social Translucence framework for designing systems that support communications at work. Two systems design...
The ever-growing choice in diverse services is making service orchestration variability an essential aspect of a composite web service. Influence of this variation on the Quality o...
Ajay Kattepur, Sagar Sen, Benoit Baudry, Albert Be...