Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
This interdisciplinary research project focuses on relevant applications of Knowledge Discovery and Artificial Neural Networks in order to identify and analyse levels of country, b...
Video-on-demand over IP (VOD) is one of the best-known examples of “next-generation” Internet applications cited as a goal by networking and multimedia researchers. Without em...
Hongliang Yu, Dongdong Zheng, Ben Y. Zhao, Weimin ...
Programming forums are becoming the primary tools for programmers to find answers for their programming problems. Our empirical study of popular programming forums shows that the...
Usability problems predicted by evaluation techniques are useful input to systems development; it is uncertain whether redesign proposals aimed at alleviating those problems are l...