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» Empirical studies of software engineering: a roadmap
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ICSM
1995
IEEE
13 years 9 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
ESWA
2011
220views Database» more  ESWA 2011»
12 years 9 months ago
Unsupervised neural models for country and political risk analysis
This interdisciplinary research project focuses on relevant applications of Knowledge Discovery and Artificial Neural Networks in order to identify and analyse levels of country, b...
Álvaro Herrero, Emilio Corchado, Alfredo Ji...
EUROSYS
2006
ACM
14 years 3 months ago
Understanding user behavior in large-scale video-on-demand systems
Video-on-demand over IP (VOD) is one of the best-known examples of “next-generation” Internet applications cited as a goal by networking and multimedia researchers. Without em...
Hongliang Yu, Dongdong Zheng, Ben Y. Zhao, Weimin ...
OOPSLA
2010
Springer
13 years 4 months ago
G-Finder: routing programming questions closer to the experts
Programming forums are becoming the primary tools for programmers to find answers for their programming problems. Our empirical study of popular programming forums shows that the...
Wei Li, Charles Zhang, Songlin Hu
CHI
2005
ACM
14 years 6 months ago
Comparing usability problems and redesign proposals as input to practical systems development
Usability problems predicted by evaluation techniques are useful input to systems development; it is uncertain whether redesign proposals aimed at alleviating those problems are l...
Erik Frøkjær, Kasper Hornbæk