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PVLDB
2008
14 years 9 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
EUROSYS
2008
ACM
15 years 7 months ago
2008
ACM
Hard disks contain data—frequently an irreplaceable asset of high monetary and non-monetary value. At the same time, hard disks are mechanical devices that consume power, are no...
ECIS
2003
14 years 11 months ago
2003
Workflow management systems are being increasingly used by many organizations to automate business processes and decrease costs. Audit trails from workflow management systems incl...
HICSS
2009
IEEE
15 years 4 months ago
2009
IEEE
In this article we describe the operationalised Business Intelligence (BI) environment of the Amsterdam-Amstelland Police Department (AAPD) as it presented itself in the spring of...
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WETICE
2006
IEEE
15 years 4 months ago
2006
IEEE
— Within service-oriented business environments, the non-routine processing of requests requires a greater degree of social interaction and learning in order to achieve an effect...