In this paper we present the basic requirements and initial design of a system which manages and facilitates changes to an OWL ontology in a multi-editor environment. This system u...
Timothy Redmond, Michael Smith, Nick Drummond, Tan...
An increasing number of enterprises outsource their IT services to third parties who can offer these services for a much lower cost due to economy of scale. Quality of service is ...
A business process usually includes multiple business partners that use systems with their business logics represented in different rule (or policy) languages. The integration of ...
Milan Milanovic, Nima Kaviani, Dragan Gasevic, Adr...
We present DIADS, an integrated DIAgnosis tool for Databases and Storage area networks (SANs). Existing diagnosis tools in this domain have a database-only (e.g., [11]) or SAN-onl...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...