– The difficulty in managing security threats and vulnerabilities for small and medium-sized enterprises (SME) is investigated. A detailed conceptual framework for asset and thre...
Over recent years there has been increased level of discussion on utility pricing for software. The focus of these discussions is to create new operating cost models where the unit...
Purpose: Examines the needs of digital library stakeholders and how a collaborative digital library might be designed to meet these needs. The collaborative digital library has be...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
E-services refer to the services offered over the Internet. The globalization of economy accelerates the provision of e-services across organizations. Instead of being built from ...