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CHI
2005
ACM
16 years 5 days ago
Artful systems in the home
In this paper we introduce the idea of organizing systems. Through a number of examples from an ongoing ethnographic study of family life, we suggest that organizing systems come ...
Alex S. Taylor, Laurel Swan
CSCW
2000
ACM
14 years 11 months ago
Talking Work: Language-games, Organisations and Computer Supported Cooperative Work
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...
Andy Crabtree
CHI
2008
ACM
16 years 5 days ago
Information and communication tools as aids to collaborative sensemaking
Collaborative sensemaking occurs when multiple actors engage in understanding an unfamiliar, information-rich environment. We present preliminary results from a field study of the...
Sharoda A. Paul, Madhu C. Reddy, Christopher DeFli...
CSCW
2011
ACM
14 years 6 months ago
From ethnographic study to mixed reality: a remote collaborative troubleshooting system
In this paper we describe how we moved from ethnographic study to design and testing of a Mixed Reality (MR) system, supporting collaborative troubleshooting of office copiers and...
Jacki O'Neill, Stefania Castellani, Fréd&ea...
CSCW
2004
ACM
15 years 5 months ago
Field studies of computer system administrators: analysis of system management tools and practices
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...