In this paper we introduce the idea of organizing systems. Through a number of examples from an ongoing ethnographic study of family life, we suggest that organizing systems come ...
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...
Collaborative sensemaking occurs when multiple actors engage in understanding an unfamiliar, information-rich environment. We present preliminary results from a field study of the...
Sharoda A. Paul, Madhu C. Reddy, Christopher DeFli...
In this paper we describe how we moved from ethnographic study to design and testing of a Mixed Reality (MR) system, supporting collaborative troubleshooting of office copiers and...
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...