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    » Evaluating Quality of Service for Service Level Agreements
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    FGCS
    2008
    85views more  FGCS 2008»
    Optimal precomputation for mapping service level agreements in grid computing
    14 years 11 months ago
    Optimal precomputation for mapping service level agreements in grid computing
    Download  www.nbuv.gov.ua
    Qin Liu, Xiaohua Jia, Chanle Wu
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    CONCURRENCY
    2007
    67views more  CONCURRENCY 2007»
    Towards increased expressiveness in service level agreements
    14 years 11 months ago
    Towards increased expressiveness in service level agreements
    Download  www.cs.man.ac.uk
    Viktor Yarmolenko, Rizos Sakellariou
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    MANSCI
    2008
    62views more  MANSCI 2008»
    Service-Level Agreements in Call Centers: Perils and Prescriptions
    14 years 11 months ago
    Service-Level Agreements in Call Centers: Perils and Prescriptions
    Download  www.rotman.utoronto.ca
    A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
    Joseph M. Milner, Tava Lennon Olsen
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    MSOM
    2008
    56views more  MSOM 2008»
    Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods
    14 years 11 months ago
    Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods
    Download  www.personal.psu.edu
    Elena Katok, Douglas Thomas, Andrew Davis
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    CN
    2010
    88views more  CN 2010»
    An efficient and lightweight method for Service Level Agreement assessment
    14 years 9 months ago
    An efficient and lightweight method for Service Level Agreement assessment
    Download  www.craax.ctvg.upc.es
    René Serral-Gracià, Marcelo Yannuzzi...
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