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BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 1 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
JCDL
2004
ACM
134views Education» more  JCDL 2004»
15 years 3 months ago
Exploring the relationship between personal and public annotations
Today people typically read and annotate printed documents even if they are obtained from electronic sources like digital libraries. If there is a reason for them to share these p...
Catherine C. Marshall, A. J. Bernheim Brush
HICSS
2002
IEEE
84views Biometrics» more  HICSS 2002»
15 years 2 months ago
A Review and Evaluation of Platforms and Tools for Building E-catalogs
The purpose of this paper is to give a comprehensive understanding of the role and importance of e-catalogs in today’s e-commerce strategies. The main contribution of our work i...
Nektarios P. Georgantis, Dimitrios A. Koutsomitrop...
ICDE
2009
IEEE
178views Database» more  ICDE 2009»
14 years 7 months ago
Efficient Query Evaluation over Temporally Correlated Probabilistic Streams
Many real world applications such as sensor networks and other monitoring applications naturally generate probabilistic streams that are highly correlated in both time and space. ...
Bhargav Kanagal, Amol Deshpande
ICEIS
2003
IEEE
15 years 3 months ago
Pattern Based Analysis of Eai Languages - The Case of the Business Modeling Language
Abstract: Enterprise Application Integration (EAI) is a challenging area that is attracting growing attention from the software industry and the research community. A landscape of ...
Petia Wohed, Erik Perjons, Marlon Dumas, Arthur H....