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CSCW
2004
ACM
15 years 3 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
DOCENG
2004
ACM
15 years 3 months ago
Presenting the results of relevance-oriented search over XML documents
In this paper, we discuss how to present the result of searching elements of any type from XML documents relevant to some information need (relevance-oriented search). As the resu...
Alda Lopes Gançarski, Pedro Rangel Henrique...
DOLAP
2004
ACM
15 years 3 months ago
Data warehouse design to support customer relationship management analyses
CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
Colleen Cunningham, Il-Yeol Song, Peter P. Chen
ICML
2004
IEEE
15 years 3 months ago
Active learning using pre-clustering
The paper is concerned with two-class active learning. While the common approach for collecting data in active learning is to select samples close to the classification boundary,...
Hieu Tat Nguyen, Arnold W. M. Smeulders
SAC
2004
ACM
15 years 3 months ago
Creation and management of versions in multiversion data warehouse
A data warehouse (DW) provides an information for analytical processing, decision making, and data mining tools. On the one hand, the structure and content of a data warehouse ref...
Bartosz Bebel, Johann Eder, Christian Koncilia, Ta...
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