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» Experience Management within Project Management Processes
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WSC
2007
15 years 6 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
CIKM
2006
Springer
15 years 6 months ago
Efficient range-constrained similarity search on wavelet synopses over multiple streams
Due to the resource limitation in the data stream environment, it has been reported that answering user queries according to the wavelet synopsis of a stream is an essential abili...
Hao-Ping Hung, Ming-Syan Chen
ICPR
2002
IEEE
16 years 5 months ago
A Ball Detection Algorithm for Real Soccer Image Sequences
A large number of methods for circle detection has been studied in the last years for numerous image processing applications. The application domain considered in this paper is th...
Tiziana D'Orazio, Nicola Ancona, Grazia Cicirelli,...
APSEC
2002
IEEE
15 years 9 months ago
iBistro: A Learning Environment for Knowledge Construction in Distributed Software Engineering Courses
We have taught several distributed software engineering project courses with students and real clients [4]. During these projects, students in Pittsburgh and Munich, Germany colla...
Andreas Braun, Allen H. Dutoit, Andreas Harrer, Be...
SIGUCCS
2003
ACM
15 years 9 months ago
What's old is new again: training is the information technology constant
This paper is an account of some of the more instructive experiences we gained as we sought to ensure that our information technology training programs kept pace with a fast chang...
George Bradford