In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
Some agile voices have been raised against extensive documentation. They advocate its sparse use and production. In this paper, we report from agile evolution and maintenance tren...
We introduce different mobile network applications and show to which degree the concept of database transactions is required within the applications. We show properties of transact...
Investigations of software development practices, processes, and techniques frequently report separately on the costs and benefits of a phenomenon under study, but rarely adequate...
The integration of data produced and collected across autonomous, heterogeneous web services is an increasingly important and challenging problem. Due to the lack of global identi...
Luis Gravano, Panagiotis G. Ipeirotis, Nick Koudas...