This paper describes novel results on the characteristics of three-party dialogues by quantitatively comparing them with those of two-party. In previous dialogue research, two-par...
The identification and analysis of an enterprise's knowledge available in a documented form is a key element of knowledge management. Visual methods which allow easy access t...
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...