An often-mentioned advantage of rule-based programming languages is that a program can be extended simply by adding a few more rules. In practice however, the rules tend to be dep...
To explore the potential of using audio by itself in a shared media system, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined ...
Debby Hindus, Mark S. Ackerman, Scott D. Mainwarin...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Huge masses of digital data about products, customers and competitors have become available for companies in the services sector. In order to exploit its inherent (and often hidde...
We explore some of the characteristics of multimodal input interaction spaces for notification systems within a multi-tasking environment like a command and control center using t...
Maria Karam, Jason Chong Lee, R. Travis Rose, Fran...