92 search results - page 9 / 19 » Exploring Web Services from a Business Value Perspective |
EGOV
2003
Springer
15 years 2 months ago
2003
Springer
Abstract. In the CB-BUSINESS project (IST-2001-33147, http://www.cbbusiness.com/), a number of administrative services from public agencies and professional chambers in different c...
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ICSOC
2010
Springer
14 years 8 months ago
2010
Springer
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
BPM
2008
Springer
14 years 11 months ago
2008
Springer
Abstract. Developing service based complex applications (service composition) has become an important area of research in SOA. In spite of this, there has been little effort to und...
ICMB
2005
IEEE
2005
IEEE
Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market
15 years 3 months ago
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
IADIS
2003
14 years 10 months ago
2003
The authors introduce a decision chart previously developed to identify web site features that would be suitable for small businesses in their interactions with customers. The dec...