We present an empirical study of teams that revealed the amount of extraneous individual work needed to enable collaboration: finding references to other people, finding files to ...
John C. Tang, James Lin, Jeffrey Pierce, Steve Whi...
The Web is the archetypal information space but even on a well designed site it can be difficult to find all the information you need. It is impossible to design a site so that al...
Studies of information seeking and workplace collaboration often find that social relationships are a strong factor in determining who collaborates with whom. Social networks prov...
Most information retrieval technologies are designed to facilitate information discovery. However, much knowledge work involves finding and re-using previously seen information. W...
Susan T. Dumais, Edward Cutrell, Jonathan J. Cadiz...
Everyday, people in organizations must solve their problems to get their work accomplished. To do so, they often must find others with knowledge and information. Systems that assi...