We explore the task of automatically classifying dialogue acts in 1-on-1 online chat forums, an increasingly popular means of providing customer service. In particular, we investi...
Mining sentiment from user generated content is a very important task in Natural Language Processing. An example of such content is threaded discussions which act as a very import...
A field study of Computer Mediated Communication (CMC) as used in higher education asks the questions, "Will students take part in synchronous chat sessions if they are sched...
TalkMiner is a search engine for lecture webcasts. Lecture videos are processed to recover a set of distinct slide images and OCR is used to generate a list of indexable terms fro...
John Adcock, Matthew Cooper, Laurent Denoue, Hamed...
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...