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DSS
2008
130views more  DSS 2008»
14 years 9 months ago
Knowledge representation concepts for automated SLA management
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Adrian Paschke, Martin Bichler
OTM
2005
Springer
15 years 3 months ago
Semantics of Agent-Based Service Delegation and Alignment
In this paper we will concentrate on the conceptual modeling and semantics of service delegation and alignment in information systems. In delegation, one typically has the situatio...
Herman Balsters, G. B. Huitema, Nicolae B. Szirbik
DKE
2006
94views more  DKE 2006»
14 years 9 months ago
Extending the data warehouse for service provisioning data
The last few years, there has been an extensive body of literature in data warehousing applications that primarily focuses on basket-type (transactional) data, common in retail in...
Yannis Kotidis
ECIS
2000
14 years 11 months ago
Diffusion of Internet Technologies in Travel Agencies in Australia
Abstract - The Internet appears to playing a role in the restructuring of some traditional business sectors in which some organisations profit and some decline. Travel agencies are...
Craig Standing, Thandarayan Vasudavan
KDD
2012
ACM
166views Data Mining» more  KDD 2012»
13 years 3 days ago
Selecting a characteristic set of reviews
Online reviews provide consumers with valuable information that guides their decisions on a variety of fronts: from entertainment and shopping to medical services. Although the pr...
Theodoros Lappas, Mark Crovella, Evimaria Terzi