We describe a case study in the design of a user interface to a digital library. Our design stems from a vision of a library as a channel to the vast array of digital information ...
Steve B. Cousins, Andreas Paepcke, Terry Winograd,...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
This paper explains how semantic frameworks can be used to support successful e-Government initiatives by connecting system design to a shared understanding of interactions and pr...
Charles Crichton, Jim Davies, Jeremy Gibbons, Stev...
Abstract. "Web 2.0" is a term frequently mentioned in media - apparently, applications such as Wikipedia, Social Network Services, Online Shops with integrated recommende...
A widely-distributed network monitoring system requires a scalable discovery mechanism. The “Lookup Service” component of the perfSONAR framework is able to manage component r...
Jason Zurawski, Jeff W. Boote, Eric L. Boyd, Macie...