Today, management and tuning questions are approached using if...then... rules of thumb. This reactive approach requires expertise regarding of system behavior, making it difficu...
Eno Thereska, Dushyanth Narayanan, Gregory R. Gang...
Ad hoc cross-agency teams are often needed to deal with actual, imminent, or potential crises that involve multiple geographic or political jurisdictions or require coordinated ex...
Component based software development provides an architectural way for dynamic reconfiguration. Interactions between components are explicitly represented by connectors, then reco...
VoiceXML is a standard language for developing voice based applications. VoiceXML applications have more advantages over traditional Interactive Voice Response (IVR) systems becaus...
The future customer service provided by call centres will be changed due to new web-based interactive multimedia technologies. Technical support will be offered in a completely new...
Oliver Schreer, Ralf Tanger, Peter Eisert, Peter K...